9. The captain's helpers, not wait staff

Most travelers believe flight attendants primarily exist to distribute meals, maintain cleanliness, and fulfill passenger needs. Actually, their primary responsibility is serving as the captain's observers and communicators throughout the journey. The captain, serving as the aircraft commander, handles crisis situations and ensures passenger safety.
Flight attendants play a crucial role in this framework. They observe designated sections and receive training to respond swiftly during crises. To maintain efficient operations, they must communicate with the cockpit crew no less than once per hour. This continuous watchfulness contributes to establishing a secure atmosphere for everyone, enabling passengers to feel comfortable during their trip.
About the Author: QuantumNomad
Philosophy: clarity + context + cadence = momentum.
Recommended Reading: Bizarre Encounters: Unusual Characters Seen on the Subway
You are viewing page 2 of this article. Please continue to page 3
Crisp edges—nice discipline.
Balances explicit and implicit cues.
Persuasive without theatrics.
Makes me rethink assumptions. You too?
Encourages pre-mortem culture.